My best friend is about to be the proud mother of her first son. "Jack" has been diagnosed with several craniofacial defects, including cleft lip and palate. After reading through messages on this site and others, I realize I don't know as much as I thought about his condition. His mother told me he scores an 11 on a scale of 1 to 10.
My question is, what can I do to be supportive for my friend? I would love to hear from parents about what they heard from friends and family that comforted them and what they heard from these well-meaning folks that they just as soon could have lived without.